Welcome to Birth Goddess Online Store

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Customer Service

The following Terms and Conditions govern the manner in which Inspiring Birth Stories ("IBS") website is to be used and specific obligations users are taken to have accepted prior to using this website.

All users accessing, using, or browsing this website are taken to have accepted the terms and conditions, Consumer Limited Warranty, Delivery Terms, Intellectual Property Rights, disclaimers and limitations of liability ("Terms and Conditions").

Returns & Replacements
To offer you an even greater peace of mind, we provide a 14 day money back guarantee, from the date of your invoice, to cover such unusual circumstances where a product is found to have a manufacturer’s defect. Products need to be received by us within 14 days of the date of the invoice, to take advantage of this guarantee.

Should the product you have received be defective, please contact our customer support info@inspiringbirthstories.com.au to advise us accordingly and we will provide instructions for its return.

Once the product is returned to us and a defect is confirmed by our staff, you will be entitled, at your discretion, to a refund of your payment less any postal fees paid, or a replacement of the product.  Should the latter be elected, IBS will cover all postal fees (excluding any associated import duties/taxes) incurred by way of dispatching the replacement product to the original recipient.
Ordering

Placing an order is easy, just follow the steps below and you'll be an expert in no time.

1. Find the product you want to purchase by using the categories to browse through in the Shop Online area.

2. Click on the title or image to view the product detail page.

3. On the right-hand side of the page there is a pink "Add to Cart" button. Click this to place the item in your shopping cart.

4. This will take you to the "Shopping Cart" area, where you can either "Proceed to Checkout" or "Continue Shopping for other items.  

5. If this is you first order, you will be able to enter your delivery address and create a password to access your account page online.

6. Click Continue and follow the instructions on screen to choose your payment method and choose to either Use your account or Checkout as a guest.

7. Finally, click the orange "Place Order" button and your order will be submitted for processing. You will receive an order confirmation email and the order will be listed under My Account.

Payment, Pricing & Promotions

IBS accepts a variety of payment methods, consisting of VISA, Mastercard, Paypal and Direct Deposit.  

All of our online transactions are completed via our secure server. Your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server within one minute of it arriving and is stored on a separate secure server not accessible via the internet.

By placing the orders on the Inspiring Birth Stories web-site, the buyers consent to recording and registration of their email addresses for future promotional use. Should you wish not to receive any of our promotional e-material, please advise us accordingly at info@inspiringbirthstories.com.au

Viewing Orders

To ascertain the status of your order, please visit the My Account feature of the site.

IBS employs the latest in e-commerce software, whereby automatic order status notifications will be sent to the buyer’s registered email address, to provide a continuous update of the changes in the status of their latest order, from order origination to its payment, through to its dispatch.

Updating Account Information

We ask that you tell us of any changes to the personal information we hold about you. We can be notified at any time to update personal information or to be told that the personal information we hold about you is inaccurate or incomplete. We will then take reasonable steps to correct the information in the manner requested. If we consider that the personal information we retain does not require amendment, we will annotate the request on our files.